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Postage

 

Postage Specifications* Roasted Coffee

 Australia Post auspost.png pre-paid satchels:

Small (500g) = to 2 by 250 gram bags 

1kg (Begins MID Aug  2017) = 1kg bag

Medium (3kg) = 2 by 1kg bags

Large (5kg) = 3 or 4 by 1kg bags

 

Postage Specifications* Raw Green Coffee Bean

 Australia Post auspost.png pre-paid satchels:

Small (500g)  = up to 500 gram

1kg (Begins Mid Aug 2017) = between 500gram 1kg 

Medium (3kg) = between 1 and 3 kg 

Large (5kg) = between 3 and 5 kg 

 

 

Orders over 5kg in roasted and green bean can be ordered via email. A quote will be provided for freight.

 We can do overseas orders. Please email for more info.

 

 

 * Weight may be gross weight to allow for slight packaging weight with Aust Post limits.

 



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.