- Postage guide
This is only a guide to postage costs. Costs are calculated at checkout.
Postage Specifications* Roasted Coffee
Australia Post pre-paid satchels:
Small = Up to2 by 250 gram bags roasted, up to1kg green bean
1kg = 1kg bag roasted, 2kg green bean
Medium = 2 by 1kg bags roasted, 5 by 250 gram roasted, 4kg green bean
Large = 3 or 4 by 1kg roasted. Up to 7or 8kg Green bean
20 Kg orders will be calculated by Australia Post and shipping depends on where you are in Australia
Orders can also be ordered via email. A quote will be provided for freight.
We can do overseas orders. Please email firstname.lastname@example.org for more info.
* Weight may be gross weight to allow for slight packaging weight with Aust Post limits.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.